Geoff M.
1/5
When we arrived, our very outdated condo smelled like stale cigarette smoke, and the people staying next to us were clearly consuming cannabis products as the hallway wreaked of it. They also had a very loud dog that was barking constantly, but we were willing to let all of that go. We’re easygoing folks. We were also unable to use the pool or hot tub with our children because starting at 330pm until late, they were crammed full of 20-somethings blasting loud music and drinking. Again, all fine, we didn't complain, despite our kids being bummed.
What was disturbing was when the property manager showed up at our unit before check-out time and started yelling at my wife and small kids because we were running a few minutes late (this was at 9:30am, 30 mins before we had to be out). We had requested a late checkout earlier due to a snowstorm the night before that was setting us back and the fact that we were wrangling 6 kids under 7, but we were declined. Again, fine, we were only running a few mins late at this point and even offered to allow the cleaners to start while we finished packing our car. The manager was not interested in reasoning with us and had zero sympathy as he continued to send threatening messages. We had the kids out the door at 10:15 (15 mins late) and were on the road by 10:30, yet they charged us $100 and told us that if we left a bad review, they would have it removed. The whole interaction was quite disturbing and unsettling.
So be warned, the people that run this place care very little for their guests and could use a few lessons in customer service.
The only good thing about this place was the location but the facilities felt more like a college dormatory from the 80's than a place for families to enjoy.