Academic Evaluation Services -

Gulnara Kussainova

I chose this team because they were at the top of the list recommended by my employer, and I’m glad I did. First, the turnaround time was excellent—they completed my evaluation in about two weeks, which was very convenient for me. Second, the quality of service and communication was exceptional. They offered various options for submitting documents, making the process both time- and cost-efficient. Additionally, their support was outstanding; I was able to submit additional documents I had initially overlooked. The pricing was also very affordable. Every interaction, whether by phone or email, was polite and clear. They are true professionals in their field, and I can confidently say they are the best.

Sofia Carreño betancourth

I can't give less than one star, don't waste your time or money or anything in this office, they will never help you even if they change the name, address or whatever, they are the worst, they never answer calls, they don't make appointments, that is, nothing at all.

Khawla Elmir

Worst service ever! I was on hold for an hour after that i was sent to the voice mail! I sent documents to be evaluated and paid online over 380$ and they sent me an email that they failed to verify the documents!

AN Gmail

They employ credit conversion, often resulting in a reduction of credits, which poses a significant problem. For instance, when a course is reduced from 3 credits to 2 credits, there is suddenly an insufficient credit balance. Consequently, individuals may be required to retake courses. When I brought this issue to their attention, their response was to undergo a reevaluation with another organization, necessitating an additional payment for a service that was initially paid for but not successfully provided, and unfortunately, a refund was never issued.

Daniel K

I picked AES because to me they have the most informative website about the whole process as well as transparent and reasonable fees (at least compared to their competitors). Everything went smoothly and exactly as described on their website.

Mit

Customer service sucks. Takes forever to get in contact with someone. They left in on hold after asked a question never got connected. Don’t provide information. I used their service years ago after years now contacting them because I needed some information. Failed.

Drive Home

My problem with the Academic Evaluation Service is paying a $15 e-mail fee in addition to $35 service fee (which I have no problem with) every time I have to request a an email copy of transcript.

I just don't understand why anyone would be charged $15 for an email after paying the actual service fee.

Why don't they simply include this $15 email fee into their service fee, instead of charging additional email delivery fee.

Other than the above, I have complaint about this service. They've been effective for us since 2017 but the seperate emailing fee keeps making it a bad experience.

Tristan Watson

Update: I recently had to go back for another evaluation and actually had a pleasant experience this time. The new receptionist seemed knowledgeable and actually had a smile on her face. I upgrade my review from 1 stars to 4.

Original: Terrible. I am very unimpressed by the professionalism of this company. I call to inquire if my transcripts will suffice for degree confirmation, they tell me "No, only an original diploma". Their website confirms this. Then I spend $100 to get a new diploma issued and flown down here. When I go to the office they tell me, they don't even need my diploma, just the transcripts! Well thanks for turning this into a $190 expense because of your own mistake. You're much better off with a different company. I will be reporting this to my HR so they stop referring people to this company.