Bear Lake Memorial Hospital - Montpelier, Idaho

Amanda S.

I am currently undergoing weekly chemotherapy treatments for breast cancer. Today, my elderly parents accompanied me to my appointment. I was informed that there was parking available on the south side of the building, which is much closer to the chemotherapy clinic. Given that there are times after my treatments when walking becomes extremely difficult, this seemed like the most practical option.

However, upon arriving at that entrance, we found it locked, requiring us to be buzzed in. This concept is quite familiar to me, as I work in a building with similar security protocols, but in my case, the building secretary is always prompt in responding. Unfortunately, we waited for a very long time to be let in—so long, in fact, that we considered moving to a different entrance to avoid being late for my appointment. It’s worth noting that both of my parents are in their 70s, and I, of course, was feeling the anxiety that naturally comes with chemotherapy treatments.

When we were finally buzzed in, I spoke to the employee and told her next time she needs to be more prompt. Her response was dismissive, “next time you can use the front door.” Given that my chemotherapy sessions cost hundred of thousands of dollars, I found this response deeply upsetting. More importantly, it was a stark contrast to the “most caring hospital in the world” that I had expected. The lack of empathy and professionalism in that interaction was disappointing to say the least. In my view, a more appropriate response would have been a simple apology for the delay and a welcoming invitation to enter.

On a positive note, I must express my sincere appreciation for my oncology nurse, who is always efficient, intelligent, and kind. Her professionalism continues to be a source of comfort during this difficult time.

John M.

If I could give this place 0 stars I would. we are from utah and my mom got hurt skiing and this was the closest ER to where we were. it started when the receptionist called the back and said “yeah she THINKS she hurt her knee” then when we get to the back the doctor (her name was Jennifer I don’t know the last name) starts grabbing my moms leg and twisting it all over then proceeds to make snotty comments and has a bad attitude the whole time. when we were leaving I tried to confront her about her terrible bedside manner and she told me she was “busy dealing with a critical patient” I informed her that my mom was also a patient and still deserved atleast a little respect. Jennifer clearly did not care about me coming to her with my issues as she turned in her chair and continued playing on the computer.

Brianna N.

You can travel to the Bear Lake area confident if you need emergency care that you’ll have an amazing option. We were traveling in the Bear Lake area for a family reunion, and I contracted pneumonia. I was admitted to the hospital for two days. The care I got was phenomenal and the nursing staff was so caring and kind. Dr. Reynolds was knowledgeable and professional and did a great job collaborating with me on my care. The facility was very nice for a small town. I can’t say enough good things. Thanks for helping me get better!

Sandy M.

Spent about 9 days here with my dear sweet mother as she was on comfort care. The Doctor was amazing and made sure she was comfortable and not in pain. The nurses were absolutely the best, I was treated amazing, they would make sure I had everything I needed throughout the long days. I would not hesitate to come here if there was ever a need. Amazing place

NuTasha J.

Worst hospital ever. I am speechless. They cannot even do their jobs correctly. The fact that the doctors go on a lunch break when there has been a patient waiting for an hour beforehand to get his prescriptions refilled is ridiculous. Also, the fact that they send prescriptions to pharmacies and the prescriptions are not there is unacceptable. I hope someone sues them for a large sum of money.

Scott J.

I was taken in the ER last January @ 4:00 AM after collapsing at home, I mean out cold. The folks there jumped into action and me back to being able to go home after a detailed exam and tests, the doc even had me go off of a couple of maintenance drugs that were probably the problem!!!

Jo A. P.

I just had foot surgery done at the Hospital. What an experience, the staff was incredible. From the moment I walked in. The nurses, preop staff, postop staff and anesthesiologist were amazing!! I highly recommend this hospital. So friendly and courteous! Thank you all for your great care!!

RaNai A.

Could have not asked for better care! The doctor and nurse listened to me and gave me the absolute best care! The listened to me and I was able to return back to my kids and enjoy the rest of my family vacation! Thank you for being so kind and quick to get me taken care of!