Southwest Florida Library Network - Fort Myers, Florida

Introduction

The Southwest Florida Library Network (SWFLN) is a non-profit organization situated at 13120 Westlinks Terrace, Fort Myers, FL 33913, United States. Established to serve the communities of Southwest Florida, SWFLN is dedicated to promoting literacy, education, and information access. With a focus on collaboration and resource sharing among member libraries, SWFLN ensures that residents have access to a wide range of library services and materials.

Main Services

• Interlibrary Loan: SWFLN facilitates the sharing of resources among member libraries, allowing patrons to request materials from other libraries in the network. This service expands the collection available to patrons and promotes efficient use of resources.
• Database Access: SWFLN provides access to various databases, including research databases, e-books, audiobooks, and streaming services. These resources cater to diverse information needs, supporting education, research, and leisure activities.
• Programming and Events: SWFLN collaborates with member libraries to host various events and programs, such as author talks, workshops, storytimes, and cultural events. These initiatives foster community engagement and lifelong learning.
• Technology Support: SWFLN offers technology support for member libraries, ensuring they have the necessary tools and resources to provide excellent service to their patrons. This includes assistance with hardware, software, and network infrastructure.
• Advocacy and Planning: SWFLN advocates for libraries at the local, state, and national levels. The organization also assists member libraries in strategic planning, helping them to better serve their communities and remain sustainable.

Location and Access

SWFLN is located at the Westlinks Business Park, off I-75 and Six Mile Cypress Parkway in Fort Myers. The office is easily accessible, with nearby public transportation options, including the LeeTran bus network. SWFLN also provides ample parking, with accessible spaces available for patrons with disabilities.

Featured Characteristics

• Wheelchair Accessibility: SWFLN's office and parking area are wheelchair-accessible, ensuring that all patrons can access their services and facilities.
• Community Focus: SWFLN is deeply committed to serving the communities of Southwest Florida. The organization works closely with member libraries to understand and address the unique needs of each community they serve.
• Collaboration: SWFLN fosters collaboration among member libraries, encouraging them to work together to provide better services and resources to their patrons. This collaborative approach ensures that libraries can pool their resources and expertise to achieve more.
• Continuous Improvement: SWFLN is dedicated to continuous improvement, regularly reviewing and updating its services to better meet the needs of its patrons. The organization also provides training and professional development opportunities for library staff.

Practical Information

• Address: 13120 Westlinks Terrace, Fort Myers, FL 33913, United States
• Phone: 2393136338
• Website: swfln.org
• Specialties: Non-profit organization supporting libraries and literacy in Southwest Florida
• Other Points of Interest: Wheelchair-accessible car park, Wheelchair-accessible entrance
• Opinions: SWFLN has 7 reviews on Google My Business, with an average rating of 3.4/5. Positive aspects mentioned in reviews include:

Positive Aspects from Reviews

• Excellent customer service and support for libraries
• Wide range of resources and databases available for patrons
• Effective interlibrary loan system, making it easy to access materials from other libraries
• Well-organized and informative events and programs
• Commitment to serving the needs of the community and promoting literacy

👍 Reviews of Southwest Florida Library Network

No N.

1/5

The group offers a great variety of library related trainings that can be used throughout Florida. However, their leadership though is horrible. The group is led by a lady with zero customer service skills. She would went out of her way to embarress me when I reached out with a question. She did this twice over the years. What does it say about an organization that is designed to support a career in customer service when the leadership doesn’t have those skills herself? I asked another librarian and she told me this woman was known for her bad temper. Well, in this industry when you’ve lost your ability to be patient and respectful with your customers, both internal and external, it may be time to move on to other options. You don’t belittle them. I gave SWFLN a one star rating because, though the trainings were helpful, you can experience the same support through various webinars and support systems but not leave feeling two inches small. No one wants a training experience that leaves you not wanting to do any trainings again.

Sydney K.

5/5

SWFLN is a wonderful asset to libraries and their patrons! Easy to work with and great customer service.

Mrs. T.

1/5

The lady who runs this is rude and disrespectful!

Star A.

2/5

the woman who runs this is rude and condescending.

Angela P.

5/5

Helpful, Organized & upbeat.

Jasen P.

5/5

Jess R.

5/5

No N.

1/5

The group offers a great variety of library related trainings that can be used throughout Florida. However, their leadership though is horrible. The group is led by a lady with zero customer service skills. She would went out of her way to embarress me when I reached out with a question. She did this twice over the years. What does it say about an organization that is designed to support a career in customer service when the leadership doesn’t have those skills herself? I asked another librarian and she told me this woman was known for her bad temper. Well, in this industry when you’ve lost your ability to be patient and respectful with your customers, both internal and external, it may be time to move on to other options. You don’t belittle them. I gave SWFLN a one star rating because, though the trainings were helpful, you can experience the same support through various webinars and support systems but not leave feeling two inches small. No one wants a training experience that leaves you not wanting to do any trainings again.

Sydney K.

5/5

SWFLN is a wonderful asset to libraries and their patrons! Easy to work with and great customer service.

Mrs. T.

1/5

The lady who runs this is rude and disrespectful!

Star A.

2/5

the woman who runs this is rude and condescending.

Angela P.

5/5

Helpful, Organized & upbeat.

Jasen P.

5/5