Educational Employees Credit Union - EECU - Madera Branch - Madera, California

Okay, here’s a detailed description of the Educational Employees Credit Union – EECU – Madera Branch, crafted with a formal, helpful tone and incorporating the provided information, aiming for approximately 400 words.

Introduction to EECU – Madera Branch

For individuals and businesses in Madera, California, seeking a reliable and community-focused financial institution, the Educational Employees Credit Union – EECU – Madera Branch presents a compelling option. Located at 413 W Yosemite Ave #101, Madera, CA 93637, this branch offers a blend of traditional banking services and the advantages of a credit union, prioritizing member satisfaction and financial well-being.

Location and Accessibility

The Madera Branch’s location at 413 W Yosemite Ave is strategically positioned within the city, making it easily accessible to residents and employees. Notably, the facility boasts a wheelchair accessible entrance and a wheelchair accessible parking lot, demonstrating a commitment to inclusivity and accommodating diverse customer needs. Contacting them via their phone number, 800-538-3328, allows for immediate connection with their team.

Services Offered

EECU primarily functions as a credit union, focusing on providing tailored financial solutions for its members. They offer a standard suite of services including deposit accounts, loans (personal, auto, and potentially mortgage), and checking accounts. Furthermore, the branch provides convenient access to ATMs, though feedback suggests expansion in this area would be beneficial. It's worth noting that the branch operates with a dedication to member service, aiming to foster long-term relationships based on trust and mutual benefit.

Customer Feedback and Considerations

EECU currently holds 37 reviews on Google My Business, resulting in an average opinion of 3.3/5. While the overall rating indicates areas for improvement, several comments suggest a strong desire for enhanced service efficiency. Specifically, there's a recurring theme regarding ATM availability and staff courtesy. It seems a greater number of ATMs and improved customer service interactions could significantly elevate the member experience.

Additional Information

• Website: myeecu.org
• Contact Number: 800-538-3328
• Address: 413 W Yosemite Ave #101, Madera, CA 93637

Concluding Recommendation

The Educational Employees Credit Union – EECU – Madera Branch offers a solid foundation for local financial needs. While some areas, particularly ATM accessibility and customer service responsiveness, require attention based on customer feedback, the branch’s accessibility features and commitment to the credit union model are noteworthy. We strongly encourage prospective customers to explore the branch’s offerings and services further by visiting their website at myeecu.org. Contacting them directly through the website will allow you to discuss your specific financial requirements and discover how EECU can assist you in achieving your financial goals.

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👍 Reviews of Educational Employees Credit Union - EECU - Madera Branch

Jose A.

1/5

Had a terrible experience here. The staff here lack any efficiency. Spent 40 minutes waiting to open a checking account with only one other person in line. No one came to help me and I left. I will take my money else where.

Eric R.

3/5

They need more ATMs. Always a line at the one ATM because no one wants to deal with the rude cashiers. Makes better business practice sense.

Jose L.

1/5

The attitude and rudeness coming from the woman “Brenda” was completely unnecessary. There is a way to speak to people and that was not it. I went in today because my dad was told to come in to sign some papers and that’s it. We were told to come in and that’s exactly what we did. She just singled us out and asked if we have an appointment and I told her the situation. She said we don’t accept walk ins and that’s not her fault. I can understand that you don’t take walk ins but we were told to come in today. Other than that Inzei is wonderful person and has amazing customer service and is very understanding and respectful. She is an outstanding employee.

-r -.

1/5

My 19 year old son, was trying to get a $500 limit Visa card, so he could start establishing credit. It was denied , Pretty poor business practice not wanting to trust someone who works, with a low credit limit card $500.

Juan A.

1/5

Went into the branch earlier trying to get a new account for my mom approached the counter and Samantha was rude told me they only do appointments I said so no walk in and she said sure it’s going to be a 3 hour wait that’s not a way to treat a new customer. She said we would be there up to 3 hours or more that’s so wrong. Never expected bad customer service cause in Clovis the staff is amazing first and last time I will visit EECU in Madera because of Samantha’s rude attitude.

Cali N.

5/5

I've been a customer for several years and have always had very good service by all the clerks. What people need to understand is the employees aren't robots and have lives outside the bank. Have you never had a sick child up all night or a dying parent or maybe a cheating drunken spouse? You never know what another person may be suffering thru, so instead of being so negative and judgmental consider what that clerk may be going thru and have a kinder more compassionate heart and some empathy for the risk they take even working in bank nowadays.
And also remember you were once a new employee someplace and had to learn your occupation as well.
Keep smiling and be kind always and it will rub off.
As for Natalie, she is an exceptional employee and takes her duties very seriously and has a family to raise. I've had the pleasure of working with her before I retired from the state and know she is a quick study with a very professional demeanor, one of the best employees I've ever worked with so....maybe it was you!

Oralia A.

3/5

I visited this branch today, didn’t feel as if Kassandra knew what she was doing. She seemed confused relating to my issue and took awhile to ask for assistance and when she finally did the woman in the cubicle came out and didn’t greet me. A smile goes along way it’s too bad people who work in a professional field aren’t trained to serve their customers with a good attitude.

Billy B.

5/5

This EECU location is the best out of all the one's I've been to. The staff here are so nice and helpful. The 2 atm's located outside are always busy most days, which is why it's better to go inside. I enjoy every interaction I have while going in here. Never been disappointed, even if it's a bit of a wait, at least it's air conditioned inside lol.