Evaluation Service, Inc. - Chicago, Illinois

Trescia A. J.

I had a great service from this complany until I called today to follow up my Extra Copy request. The lady that I spoke with is rude and very unprofessional. If you hate your work, quit!

Deniz A. B.

I contacted this agency since their prices are showing pretty competitive prices among NACES accredited evaluators. The lady that I spoke with over the phone was the MOST rudest person I have ever dealt with. Very degrading and no percentage of respect in her communication skills. Don't forget that we as customers are the source of your income. Would not advice to work with such people.

Carolina S.

The lady at the phone, doesn’t do a good customer service and was so rude. Didn’t let me finish speaking, talk above me, yell, and was very unprofessional and disrespectful, I wouldn’t recommend this place at all if they cant even respond nice im sure they won’t care about your documents or work with you. This type of people shouldn’t be able to do a “interaction with the clients” if they aren’t qualified or have manners”.

ida S.

I had my educational credential evaluation completed by Evaluation service, Inc. I had a really good experience. I always received my emails responses in less than 2 minutes. They provide me quick and proper evaluation. I got a course-by-course evaluation of my both degrees – medical and PhD. I would highly recommend Evaluation service, Inc.

Derik B.

If I could leave zero stars I would. The woman who answered the phone (Tina Smithe) was the rudest most unprofessional person I have ever had to deal with. For no reason at all she began the conversation with an attitude. She belittled my intelligence and was overall not helpful. I do not recommend their services.

Tamara D.

I guess it’s my fault for randomly choosing them from the NACES‘ member list.. Because clearly they don’t check their members. Because if I would have taken the time to google them I would have chosen a different organization.

The first report (evaluation) we received had the name of the original document spelled wrong, and instead of using either my maiden or my current name (although my maiden name was the only name on the original document we sent in to get evaluated) or indicating in any other way that my maiden name was “Maiden name” and my current “Current name”, they used “Maiden CURRENT name” in the Report.
After sending them an email, they wrote back “greetings...” (felt a little bit like I was talking to a teenager instead of a legit organization) and told me they corrected the typo (turning a German word into a Spanish one doesn’t seem much like a typo and l and r are not even close on the keyboard) they indicated Glock as my maiden name, so they corrected it but made it seem like they never made a mistake and didn’t apologize at all for it instead they were rude and unprofessional.
From both copies I sent them (diploma and translation), they only sent one back saying that they only send back originals, although both documents they received were copies.

So instead of being unprofessional and handling it in such a manner, they could have just apologized for all of their mistakes instead of finding excuses for their bad work and it would have been fine, because mistakes happen.
The first email we sent out was calm and it definitely could have been handled better. Just because you’ve been doing a job for xy amount of years doesn’t stop you from making mistakes. Good customer service can be judged by how complaints are handled and mistakes are corrected. Acting like a teenager that’s getting criticized is not good customer service.

Samuel B.

I am very satisfied with the excellent service I received from this company. The person with whom I spoke on the phone and corresponded via email was very professional and helpful. I received a fast, accurate report of my degree. I would definitely recommend this company.

OLGA P.

Don't use this company for the evaluation. They did the worse evaluation that it could be done for me. You will not be able to get a refund back. These people don't have any knowledge about the other countries educational systems. They only care about your money but not about the service that they do.