Freeway Insurance - Springfield, Massachusetts

Introduction

Located at 54 Island Pond Rd in Springfield, MA, Freeway Insurance stands as a reliable and accessible provider of insurance services. With a commitment to understanding and meeting the unique needs of its customers, Freeway Insurance aims to simplify the insurance process and deliver peace of mind. This article provides a comprehensive overview of Freeway Insurance, highlighting its main services, location and access, featured characteristics, practical information, and positive aspects mentioned in customer reviews.

Main Services

• Auto Insurance: Freeway Insurance offers a range of auto insurance policies, including liability, collision, and comprehensive coverage, to protect customers' vehicles and finances in various situations.
• Home Insurance: The company provides coverage for homes, condos, and renters, safeguarding customers' properties and belongings against theft, damage, and other unexpected events.
• Business Insurance: Freeway Insurance caters to business owners by offering tailored insurance solutions to protect their companies from potential risks and liabilities.
• Life Insurance: The company assists customers in planning for the future by providing life insurance policies that can help protect families and loved ones in the event of an untimely death.
• Roadside Assistance: Freeway Insurance offers 24/7 roadside assistance services, including towing, battery jump-start, fuel delivery, and lockout services, to help customers resolve unexpected vehicle issues.

Location and Access

Freeway Insurance is conveniently situated at 54 Island Pond Rd, Springfield, MA 01118, in the heart of the city's Metro Center neighborhood. The location offers easy access to public transportation, with the Springfield Union Station just a short distance away. For those traveling by car, the office is easily accessible via Interstates 91 and 291, and there is ample parking available on-site for customer use.

Featured Characteristics

• On-Site Services: Freeway Insurance provides a range of on-site services, allowing customers to handle multiple insurance-related tasks in a single visit.
• Wheelchair-Accessible Parking and Entrance: The office is designed to be wheelchair-accessible, with dedicated parking spaces and an entrance that ensures customers with disabilities can access the building easily.
• Wheelchair-Accessible Seating: The waiting area features wheelchair-accessible seating, allowing customers with mobility impairments to wait comfortably for their appointments.
• Credit Card Acceptance: Freeway Insurance accepts credit card payments for added convenience and flexibility in managing insurance premiums.

Practical Information

• Phone: 413-449-7010
• Website: locations.freeway.com
• Hours of Operation:
  • Monday - Friday: 9:00 AM - 5:00 PM
  • Saturday: By appointment only
  • Sunday: Closed

Positive Aspects from Reviews

Freeway Insurance has received a total of 94 reviews on Google My Business, with an average rating of 2.6/5. Several customers have praised the company for its friendly and helpful staff, efficient service, and competitive pricing. Some positive aspects mentioned in the reviews include:

• Knowledgeable and patient staff: Many customers commend the staff at Freeway Insurance for their expertise, professionalism, and willingness to explain complex insurance concepts in an easy-to-understand manner.
• Quick and convenient service: Several customers appreciate the swift and efficient service they receive at Freeway Insurance, allowing them to complete their insurance transactions with minimal wait times.
• Affordable rates: Some customers have noted that they found Freeway Insurance to offer competitive and reasonable pricing for their insurance policies, providing good value for their money.

👍 Reviews of Freeway Insurance

Michaela S.

5/5

I called in this morning freaking out about having to get a new policy and God blessed me with Lindsay. She was sooooooo sweet and understanding and did her best to make sure I was insured with a policy by the end of the call. Freeway, as long as Lindsay is employed with you all, you’ve got a customer in me! Thank you so much. My interaction with her most definitely made my day.

Jazmine S.

5/5

I was stressed all day looking for car insurance. I was struggling due to having high points on my license, when tried giving freeway insurances a call, God sent me Lindsey! Lindsey was absolutely genuinely so helpful and went above and beyond to find me car insurance for the best price! Anyone looking for insurance I would highly recommend giving Lindsey a call!

Vincenzo M.

5/5

Selena was a wonderful help she is best very knowledgeable and understanding anyone that's getting insurance for there new vehicle I recommend you come see her a freeway insurance

Jose R.

5/5

The best insurance I ever had great customer service very helpful If you have any bad history, they will try their best to help you insurance today

Michael W.

5/5

Very satisfied with the staff, especially Jose Chang Torres, he helped me with everything for my new policy .

Savanna G.

1/5

Ummm, just called them back after getting a voicemail that my quote was ready and the guy hung up on me after I told him my name. So weird and unprofessional.

fortnite K. I. K.

5/5

Selena was amazing great manager and set me with great insurance and package deal! Go to her for all your insurance needs goes above and beyond

Tim C.

1/5

I sighed up for a policy with Veronica. 2 weeks later I received a letter of my policy being cancelled due that my vehicle doesn't qualify for personal auto insurance. I spoke to Veronica on the phone and through emails. She explained why also informed me that I will be getting a full refund because I wouldn't have been covered if I was involved in an accident. Called today and was informed that I would not get a refund nor will I get the down payment for the policy. Tired of insurance companies screwing people. Put spoke to a few companies and they said I should still get some reimbursement. This insurance company has a 2.3 rating for a reason criminals

Michaela S.

5/5

I called in this morning freaking out about having to get a new policy and God blessed me with Lindsay. She was sooooooo sweet and understanding and did her best to make sure I was insured with a policy by the end of the call. Freeway, as long as Lindsay is employed with you all, you’ve got a customer in me! Thank you so much. My interaction with her most definitely made my day.

Maria S.

5/5

Needed to have a 2A paper sent to my prior insurance. Went in spoke with a Rep. he took me to the best Selena. She took care of my paper and made sure I was CC’d on it. Simple in and out, thanks Freeway 🛣️

Jazmine S.

5/5

I was stressed all day looking for car insurance. I was struggling due to having high points on my license, when tried giving freeway insurances a call, God sent me Lindsey! Lindsey was absolutely genuinely so helpful and went above and beyond to find me car insurance for the best price! Anyone looking for insurance I would highly recommend giving Lindsey a call!

Vincenzo M.

5/5

Selena was a wonderful help she is best very knowledgeable and understanding anyone that's getting insurance for there new vehicle I recommend you come see her a freeway insurance

Jose R.

5/5

The best insurance I ever had great customer service very helpful If you have any bad history, they will try their best to help you insurance today