Jewish Community Center of Omaha - Omaha, Nebraska

Sue S. (.

My granddaughter had a wonderful swimming birthday party here. The staff were very helpful and price was very reasonable for what they provided. All had fun!

K C.

My family has been members of the JCC for over 40 years. I now travel frequently back and forth between my West coast home and Omaha and signed up for a membership in August of 2023. I had never seen the women’s health club and signed up for that to be added onto my membership. Unfortunately during 2024 I used the facility no more than 3 or 4 times due to a number of family emergencies and monthly work trips. I never thought about my locker or the items I had left in there because I didn’t think there would be an issue. I went back finally the beginning of this month. Imagine my surprise when I found a different name on my locker! I had one of the gals from the front desk come back with me and she then opened all the lockers in the vicinity. She mentioned several times there had been “a lot of turnover”. I checked in over the next 3 weeks to see if my items had been found. I was asked to send a description of each item, which I did, along with pictures. Last week I received an email telling me per the “liability” policy I was not going to be reimbursed for anything, along with the comment “we couldn’t find you had a health club membership”. So now I am also getting a veiled accusation that I made this up. Does the liability policy cover employees assigning a locker to someone else and removing items? Apparently so! This has left me with such a bad feeling I never want to go back. I’m afraid to leave my purse in a locker now for even a short workout. It really is too bad when a facility cannot admit that they made a mistake.

Aliya T.

As a long-time member of the Jewish Community Center (JCC), I’ve always appreciated the quality of services, especially the swim program, which my three children have been a part of for over a year. We’ve invested a lot of time and money into swim lessons, ranging from semi-private sessions to private lessons and even the swim team. For the most part, we’ve been very satisfied with the JCC and its offerings. However, a recent experience left me frustrated and questioning the organization’s ability to effectively communicate and manage their schedules.

A few weeks ago, my daughter’s swim instructor had to change her schedule, and we were informed of this change without any alternative options being provided. Given the limited availability due to her school schedule, I took it upon myself to move her into a slot that worked, even though there was no assistance offered from the JCC. After a couple of weeks, I contacted the Director of Operations for clarification, only to receive an email back from the aquatics department stating that there were no available swim times for my son, who had originally been in the lesson. Instead, he was placed on a waitlist with no clear resolution in sight.

What I find most frustrating is that we didn’t initiate this change—it was the JCC’s decision to shift the schedule, and yet, we were left to navigate the situation on our own without adequate communication or support. I understand the challenges of managing staff and schedules, but this lack of proactivity and failure to offer solutions upfront is simply unacceptable, especially for families who rely on consistency and clear communication.

To be clear, I still believe the JCC offers a great program overall. But if you’re considering the swim lessons or any other programs, I’d urge you to be aware that unforeseen issues can arise, and how the JCC handles them might not always meet your expectations. This experience has been a wake-up call about the importance of good customer service and effective communication in what should be a reliable service.

In conclusion, while I’ve been generally happy with the JCC, this incident has shown me that even well-regarded institutions can falter when it comes to addressing issues in a timely and customer-focused manner. Proceed with caution and ensure that you get clear assurances about schedule changes and availability upfront.

Deb K.

Thank-you Jewish Community, staff & visitors for making my fused art show so successful.
I appreciate all the hard work Lynn Batten did to make it successful. The kind individuals who came through to see it & those that just happened upon it. I am very grateful to you all. Many thanks!

Sumiko H.

Such a beautiful facility. I only went to visit for my son's 3 day football camp and instantly wanted to join. If it weren't for the high cost, I would. Although if you can afford it. It's completely justified.

Justyna C.

Best rehab/LTC in Omaha. The staff is wonderful! Management supports the staff and residents! The food is good and fresh!

Scott R.

Wonderful facilities, and the staff is friendly and helpful. There are many things I love about the JCC. But can you access these facilities? Too often, things don't work, or there is limited access due to "staffing" (which some of us find a bit questionable). If you are considering the spa, I would highly recommend against it--great facilities in there, but too often they do not work (and I do not mean normal maintenance). And it pains me to write that, but it is an honest review from someone who has been a member for three plus years.

Jessica K.

I love the JCC! They keep everything so clean! All the staff I have had the pleasure of communicating with have always been great, my daughter loves going to fit and sit while I workout and I feel comfortable leaving her knowing the teachers in the room are great. We have utilized many of their offerings over the years from summer camp to swim team to personal training to exercise classes and I simply cannot say enough good things. The only downside I see is that it can be challenging to get a spot for my daughter in fit and sit especially in the summer. I recommend everyone looking for a gym to check it out!