loanDepot - Foothill Ranch, California

Jessica Beaty

Their customer service is phenomenal. This is a company that cares about their clients. We as human beings need to learn how to shed grace. They care about what they do. We worked with Dennis and Jamie and have nothing but good things and positive relationships with the staff. Everyone has a learning curve. Customer service is not always easy but if you know how to be human and admit what you don’t understand, read your contracts, ask your questions, I hilighly feel as a society any customer service issue can be resolved. They are true professionals and lead with empathy. Thank you for helping us with our second home! Owning 7 acres of land is the best feeling everrrrrrr. My husband is current active duty Air Force. We have heard horror stories with VA loans. Loan depot made the whole process easy. Thank you again!

Steve Perry

I tried to deal with these people but review what they send you!
It will not be what they told you!

Called me 4 times back to back to back to back !
That made my decision easy not to trust them!

They wanted over 50k in cost to refi a loan to a higher rate!

And add mortgage insurance of 500 a month!
No thanks!
I ran away!

Sean O'Neill

I have NEVER EVER done business with your company .. EVER .. yet somehow someway you have too much of my PII apparently. You got hacked in January 2024 in a encryption randomware attack and my information was compromised. NICE JOB !!! I got an letter date stamped Feb 2024 ... Not in Feb .. the week of March 18. Don't blame the USPS .. this is yet another example of your corporate incompetence. 1+ month after the Feb 2024 date in the letter to register for (yet another) credit monitoring service. The deadline for registration is the end of this month. Pathetic ...

les buchanan

I am a military retired veteran and I have spoken with a few lenders and by far, this is the most pleasant experience I have encountered. Alan has a least been honest with me up front and I look forward to working with him in a few months and will make my final decision then. Alan has been very helpful with me in trying to reach my final goals. Loan depot is a very good company that wants to honestly help you out. Well done.

Pamela Brown

All steps in this process was so smooth and painless. I was so very impressed with every aspect of your company's service. I love the on line system, it made getting the forms requested to the team very easy to upload and complete the files. The professionals we worked with were very knowledgeable and supportive as we navigated the process. Our questions were answered very timely and they "held our hand" through the entire thing. Painless and fast process. From first conversation to final close took less than a month. I told me son and daughter in law about this company and they are refinancing also. I would do it again with this team!!!

Kelly Della Bordella

I have been working with Luis Delgado and he has made the process very easy! Luis is very knowledgeable and he has gone above and beyond helping me. I was having trouble uploading documents to the portal and he was able to step in and help me get everything submitted. I also appreciate his prompt responses whenever I have a question. I would highly recommend to any of my friends.

Dr Ron Blake

All was going well and every two to three days more "material" was needed. I never heard back in a timely manner. Not sure what the problem was, Not sure I would have wasted so much time, if they would have told me all I needed the first couple of times. Art was great, but as I got handed off, everything seemed to get lost. I would not give them a positive recommendation.

Renny Hernandez

It's been a really pleasant experience.The way Abraham been helping me is unbelievable. To be honest this has been the best experience in my life. Abraham really care for the best of his customers. I'm great full that I came across to him during my refinancing process. All of your team are the best of the best. Thanks