Mountain Humane - Hailey, Idaho

Hallie F.

I cannot say enough wonderful things about Mountain Humane and the exceptional care they provided for my dog, Hamlet. From the moment we walked in, the staff was warm, compassionate, and incredibly professional. Hamlet recently underwent a dental procedure there, and the level of attention, skill, and kindness they showed was beyond anything we could have hoped for.

Not only did they ensure he was comfortable and well cared for, but their expertise truly added years to his life. The procedure was smooth, and their follow-up care was just as thorough. We’ve been to many vets over the years, but this was by far one of the best experiences we’ve ever had.

Julie

We had a wonderful experience at Mountain Humane animal Shelter. The animals are extremely well cared for the shelter is topnotch! The staff answered all our questions and knew the personalities of every cat we looked at!We’ll be back!

Lisa A.

A year and a half after my dogs teeth were cleaned they called to say I still owed them 30$ because they had made a mistake, never charged me at the time and now wanted to collect the money. I never did send it in...So today, Two years later, I went back to have my dogs teeth cleaned again and they still wanted me to pay the 30$ before I could be seen. Legally, I do not have to pay this... They would not see me again and did not care. Actually turned me away. (and it was their mistake!!!!) Terrible customer service, very rude, entitled group of people.
But then us locals have known this forever....wish we could have the old animal shelter back!

Lora E.

My family adopted Dash from Mountain Humane on Dec 31, 2021. She is a beautiful puppy that had a rough start in life. She is living her best life with her 2 brothers ❤️ Not a moments peace, which is how it should be 🤣❤️. The facility is amazing. It is extremely clean and the staff is quite knowledgeable and dedicated to ensuring the animals in their care have all their needs (emotional, physical, and medical) met. The staff is extremely attentive to both the animal in need as well as the adoptive family. The process is thorough and all aspects of our dog’s life were explained in detail. Your staff and facility should be the gold standard model for all humane societies in the area. I recommend 10 ⭐️ For the customer service, knowledge and dedication to your animals. If you are looking to adopt take a beautiful drive, explore the area and expand your family. You will not be sorry!

Elsy S.

An amazing facility! I encourage animal lovers to stop by for a tour and give a donation if possible (or adopt a new family member!). They do amazing work and have a well-thought out design. Check out their yoga class or book club!

K K.

I can hardly use words to express how much I was impressed by this place. Such an amazing NO-KILL animal shelter. This is the best animal shelter that I have visited. The whole facility is very eco-friendly and self-sufficient. The building has built solar panel and smart spray system to save energy and water.
They also have different rooms for you to meet with your potential pets. You can either take the dog to playground, or they them to outdoor with or without leash, or you can meet in the acquiescence nook for more intimate interactions. With cats, you can also meet them at the cat cafe to enjoy some purring time.
They offer FREE spay and neuter services for dogs and cats. They also have their own medicine area and lab to run tests for animals. Their program is really well-designed and their volunteers are super friendly. They have hiking buddies program where they take dogs out on hikes to bring more awareness of adoption. Also provide many trainings to teenagers and the community. Needless to say, dogs and cats are extremely adorable. I strongly recommend everyone to visit and support this place.

Paige B.

After calling and confirming it was okay, I tried to bring a dog in that my Father-in-law had found dropped from an owner. They couldn’t take the dog because I didn’t have an exact address of where she was found and I understand that. The only way they could help me was to make a police report and ask my Father-in-law to show the police exactly where she was found (we weren’t able to coordinate this).

My one star rating is because the amount of shame that was placed on me for trying to bring a dog into be rehomed. It wasn’t my dog. It was found, but they continued to tell me I was “changing the story” on how the dog was found and that I was “surrendering my dog”, which I wasn’t. I asked for solutions and what I could do (outside of the police report) and they didn’t have anything to offer other than “I’m sorry your father-in-law rescued a dog that he couldn’t take care of”.

People don’t need to be shamed for trying to do the right thing.
I was visibly upset with how they had treated me and told them that I would be leaving and they continued to engage with me. I had to reiterate that I would be leaving because I was angry and I no longer wanted to engage with them. Again, they shamed me for not doing a police report—which I don’t have the ability to coordinate because I didn’t actually find the dog, I was just the messenger.

Merilee M.

Best place ever. We love all of them. What started out as a stressful day ended in total smiles. Thanks to everyone that took such great care of us. You are superior.