Rainbow City Water - Rainbow City, Alabama

quentin B.

If I could give this place 0 stars I would. The customer service at this place is unreal. I am a new resident of Rainbow City and shocked at how poorly city employees conduct business here. Its embarrassing! I honestly think they thrive off being nasty to people especially Jessica! By the look of the comments others have felt the same way over the past 3 years which lets me know it will probably never get better and thats sad. If you don’t like your job just quit because it’s no reason to be in a customer service job and hate the customers.

Rachel L.

The “customer service” in this city is abhorrent. I have been late a couple of times due to forgetfulness and the way they spoke me to was horrible. Both times I was left in a state of shock and anger that the people who work here feel they have a right to speak to and treat people the way they do. .
I believe there is a serious need for some human sensitivity training or HR courses, because no one should dread having to speak to the water department and no one should be allowed to speak to people the way these employees OF THE CITY choose to speak to the residents.

Dana G.

I got my bill on 10/15 around 3pm by mail...a late fee will be charged if not paid by 10/15 at 4pm. They are super quick about cutting the water off!!

White S.

Arrived 5 min before they closed and the 2 ladies there were very snippy about it being almost time to close. Very unprofessional!

John J.