The Little Gym of Cottonwood Heights - Cottonwood Heights, Utah

Marcella M.

We wished to cancel our membership. We confirmed 4 times over the course of a month that we were indeed cancelled. We were informed twice in person and twice over the phone that we were cancelled. They charged us again. When we called once more to inquire why we would be charged an additional month after being told we were cancelled, they denied every possibility that any employee would say that.

They confirmed they had sent us a cancellation form to the wrong email, but in the next breath stated they had no ability to confirm if/when we requested to cancel. They also confirmed we had two profiles, one active and one not, which could lead an employee to tell us the cancellation was successful. But then again repeated no employee would ever tell us we were cancelled. We gave them the name of the employee, the date, and the phone record showing we spoke to them. Again, they stated there was no possibility we could have been told we were cancelled by their employee.

After repeated attempts, the manager finally confirmed we were cancelled. But naturally, they couldn’t return the funds they just withdrew. Instead of a refund, they offered to “allow” us to take the 4 classes we just involuntarily purchased.

How many times does it take a customer checking and being told they successfully cancelled a membership before it becomes a laughable amount of effort. Apparently not four.

Go elsewhere.

Edit: Normally I would never get in a debate with a company in a public way like this but this owner appears to use lying and reframing as a business practice. I believe this type of behavior is unethical and therefore will include the below details for future customers to review and make their own determination.

1. As mentioned, we spoke to Morgan on 12/16/24 and the receptionist on shift at 10:00 am 01/12/25 and 01/19/25.
2. We requested to cancel the first time 12/16/24 over the phone at 10:16 am. We confirmed it was done on 01/12/25 and 01/16/25 in person at 10:00 am.
3. Our last class taken was 01/19/25. We were charged for the next month on 01/23/25 which paid through 02/23/25. We have not taken a single class since 01/19/25. We asked for refund for the billing cycle from 01/23/24-02/23/25 which was taken after we requested and confirmed we were cancelled.
4. The issue with our accounts was not “cleared up” as it resulted in the charge mentioned above with zero resolution for us.
5. Today, February 19, 2025 at 3:51 pm the Better Business Bureau sent us the completed review of our complaint and confirmed you were unable to respond or refute to our above listed issues. AMEX also determined fault after we provided them with receipts of the above and returned our funds to us.

To this day, there has not been an ounce of personal responsibility taken by this company or its management to own this issue.

Jon M.

Owners lie and are short sighted, teachers are nice, but seems short staffed.

I have been trying to cancel and received confirmation for a month and a half. They have not sent the "required form" to be able to cancel and use that as a reason to continue charging me. I was confirmed numerous times that I have cancelled and will not be charged the $100+ fee. I was charged, and they say there's nothing I can do about the most recent charge, except that I'm "officially canceled now," but they still have not sent me the paperwork to officially cancel. I Look forward to being billed on my next statement.

I was planning to sign my child back up when they were a bit older, I've personally recommended this facility to many who have signed up. I will never visit this establishment again and never recommend this location to anyone. I've hear nice things about the SLC location.

Edit: response to owner. I’ve requested your form multiple times, still haven’t received it, will you be charging me next month as well? Confirmed in person multiple times that I was cancelled. Was told that my form appears to be completed and I’m cancelled. Called, told I’ve been cancelled.

Elise M.

We love this place! Braden, AJ, and Keslie are all amazing with my 2 year old. She's made friends and learned how to share, walk the balance beam, play in the rings, the bars, etc. We highly recommend this place! It's worth every cent. Every employee is very knowledgeable and great with all the kids. Love this location!

Morgan H.

We’ve been going to little gym for over a year now and my daughter absolutely loves it! Andrea is the best teacher and my daughter has grown so much in strength and confidence from these classes! We started with the baby class and now in the toddlers and have never had a boring day in class. Since moving to Utah it’s been the best thing we’ve done for our 3 yr old and she’s made so many friends. 10/10 recommend taking a class

Bobbi L.

We joined little gym when my son was about a year old to give him a safe and soft space to help him learn to walk. It gave him the confidence to do just that and so much more. The social interaction with the amazing coaches and other children is great for him. He has learned so many valuable skills in the last two years. Every week is something fun, new and challenging. The staff is very accommodating, flexible, patient and fun! We love our time here and look forward to watching our son grow and gain confidence at Little Gym.

chandler E.

We started bringing our baby when he was just 16 months, and in the two months we’ve been to classes, he’s already learned so many new skills that make his everyday play/motor skills so much better. He absolutely loves it, and the teachers are amazing in showing all the children attention in helping them learn their skills. I really wish we would have came sooner, but we’re definitely going to be bringing him for as long as we can. Thanks, Little Gym for teaching our sweet baby boy lifelong skills!

Carmen O.

I may change my review after our first class. They called and left a VM at 10:19 am on the day of the class to cancel our reservation, since my child was the only one enrolled. We were looking forward to the class, we should not be penalized if only one student t signs up. Seriously a 10 minute notice. I’ll give them another try, but not sure after this experience.

Allison J.

I’ve been taking my son since he turned one. Watching his confidence grow has been amazing. He has learned a lot of physical skills, but also he is not afraid to try things I would never have thought to teach him on my own. Added bonus, he gets so much energy out! He loves his teacher, and when the owner occasionally subs for classes you can tell he really knows his stuff and cares about what he is doing too, which is awesome.