VASA Fitness - Bountiful, Utah

Ammon C.

Leaving two stars instead of one because customer support outside of the building was decent. Plain and simple they don’t hire and train their employees. I’m pretty sure the only service I’ve ever received is a hello when I arrive and goodbye when I leave and that’s only sometimes.

My girlfriend’s app was not working and the two young men who were opening the store had zero idea of how to handle it. I offered to pay for a guest pass but they accidentally charged me twice. Adam was extremely apologetic very kind. Unfortunately he was just not trained for the situation. This is not his fault this is a management issue for sure. I called to get my refund and I was told by Sebastian that I would have to call Paramount. I called Paramount and they told me they couldn’t do any refund because the notes have been put in. I called back and Sebastian said he would put notes in. I called Paramount back and they told me they couldn’t do anything because my card was not charged to any account. I called boss back and spoke with Sebastian and he flat out just kept repeating himself “ Contact customer support” And every question I would ask him after that he wouldn’t even address it he would literally just repeat himself. Horrible horrible horrible horrible customer service especially from a manager. Abby, you should probably train Sebastian a little better in customer service and probably train your morning staff to handle conflict. Especially if they’re there by themselves. ADAM IS GREAT it’s not on him

Jeanine M.

I love this gym, but it seems that the machines are not kept in regular repair. The rowing machines are low on batteries and the display screen doesn’t show. Some of the seats on the rowing machines are loose and wobble when you’re using them.

The cycle room has had a faulty stereo for two years and repeated requests to replace it have been ignored until today!

My suggestion to make this a great gym would be to have a maintenance man who can regularly check out the equipment in order to keep it in good working order!

I would also add that there be a day care offered again in the mornings. We cannot have a cycle class on Monday morning because the woman who would teach it, needs to have her 3 year old watched while she teaches. I don’t understand why child care is no longer available. There used to be lots of young moms attending the gym and by getting rid of child care, the number of clients has gone way down!

Like I said—love the gym, love the people who are here both clients and employees! Just would like to see better maintenance!

Koryl B.

I have been coming to the gym 6 years. When I started I wasn't sure where my health journey should go so I looked into a personal trainer and I got Brenda Yardley and I have never looked back been working with Brenda for the past 6 years and it has been one of the most amazing journeys I could ever ask for there has been a lot of people I've met coming into the gym at the front desk etc.. but one thing I can say for sure Brenda has been here the whole time has a spirit of gold always willing to help with her very enthusiastic attitude and her passion for life her dancing and bringing so much joy to others and just loving us for who we are and accepting us where we're at in our journey and helping us to become. I will forever be grateful for the time I get to spend in the gym and with Brenda my life has for ever been changed in so many ways. If anyone ever needs a personal trainer they need to come see Brenda. My gym experience has been so awesome. I am so greatful I have my time for myself and adding the gym time to my weekly journey.

Lucas E.

A trans-identifying female (FTM) is jumping into the men's locker room. This happened on Sunday and a lot of us were really uncomfortable (and a lot of us left immediately and changed at home). I wish the management would help everyone feel comfortable. There is a gender-neutral bathroom not sure why management doesn't require her (him) to use that.

Tate H.

The staff at this location are friendly and the common workout areas serve their purposes fine enough (i.e., good workout selection and clean enough). However, the cleanliness of the men's locker room, showers, steam room, and sauna are absolutely disgusting. I've never once seen anyone clean or maintain them and I'm an avid gym-goer so I'm frequently in there. I've also been a member of this gym now for 2 years. I honestly am not sure how they haven't yet been shut down by the health department. All of the grout is black with mildew. Hard water and rust stains are everywhere. The hot tub and steam room are often closed for maintenance. And the showers, steam room, and urinals often leak water. It really is a joke, and you'll see the pictures I've included, which are pretty damning, describe the situation more than I ever could. I'll be happy to revise my review once the manager gets his/her act together, but in the meantime a little Lysol and elbow grease will go a long way.

Fernando T.

Would not recommend this gym. I signed up for a temporary membership with the understanding that I would only be in the area for a short term work contract. I was promised that if I cancel my membership before three months; no fees no issues. When the time came to cancel my membership (as i am leaving the state) i was charged $135 (later reduced to $110) to end my membership. Which is essentially 4x what the monthly rate is. Very unsatisfied and unhappy with this experience. This gym is a terrible choice for short term commitments.

Matthew B.

Above and beyond all the cliches, VASA is such a scam. It's a sham auto-payment nightmare. A billing black hole with fees piled upon fees. Yes its a rant, and I'm not prone to ranting but, wow....this is why I always saw people at the front desk screaming at the staff. I went in and explained to the front staff that my son and I only wanted to sign up for two months until my son could drive himself to another gym. Was told it would be $79+$30/month. Frankly that's pretty steep for two months, but whatever. After almost $600 in total for TWO MONTHS, they've added up on automatic annual fees, service fees, cancellation fees, etc. and then charging us $70/month--EACH. ...Yep. I'm just done. They are the herpes of gyms. You never leave your interaction with them without serious regret.

Shayla S.

I have been attending Vasa Bountiful for about 4 years and have loved it but lately I’ve been super frustrated with building maintenance and space. Nearly every time I arrive there are no cubbies available so people have to find space on the floor or just drag their coat and bag along during their workout. Would be great if they could provide more or not allow people to take a whole cubby with their car keys or water bottle. Also, the parking lot is hardly ever shoveled or salted…and there are lights in the lot but they are never turned on. Bathrooms and locker rooms have been better but they sometimes are absolutely disgusting and not well maintained. When equipment breaks down it will stay that way for months. I once told the front desk that a treadmill up on the cardio rack was not working properly and they said that they would fix it right away. Couple days later I noticed someone else on that exact machine not able to get it to work.