Verraso Apartments - Las Vegas, Nevada

Heather M.

Impeccable customer service. Luzely was very personable and INCREDIBLY helpful and patient I couldnt be any happier with the experience she made the entire process of delight. She exceeded any expectations I may have had.. the continued check-ins to minimize my stress levels I didnt have to sit snd guess she kept me well informed throughout the entire process. I was completely impressed with her professionalism and customer service. I was impressed most by her commitment to going the extra mile and I cannot emphasize that enough !

James S.

Moved out to Vegas from California a few months back, and Luzely at the front office has been just amazing every step of the way — she’s very good at her job. 👏 When I had issues regarding the trash around the complex, and when I experienced a leaky faucet in my unit, both these issues were addressed promptly. The maintenance staff seems to be very hard working and friendly as well. 👍 Hoping to see an extra clean complex with minimal dog droppings as time passes, but I know it’s difficult to keep up with the many irresponsible pet owners that live here. I would not be opposed to them implementing a system where they require DNA testing for resident pets, and fining those who don’t pick up after their animals as a way to cut down the work for the maintenance staff and hold residents accountable for owning pets. However, I’m very glad there is someone I can trust, to assist my sister and I to the best of their abilities whenever there are any concerns that arise. Keep up the great work Luzely and team (including maintenance staff and manager Nallely), I appreciate you guys! 🙌

The complex security could use a bit of beefing up, and sometimes it’s a bit difficult to get in touch with office by phone, but whenever I go in person to talk to someone I have no issues and am always greeted with a welcome and a smile. 😃 Overall, I can say that I enjoy living here. 👍

Justine V.

The office crew was super friendly when I first visited. Luzely, the leasing consultant, is incredibly friendly, reassuring me of any doubts I had, and answered all my questions. Those are qualities that I believe are needed when you're consulting someone who's moving in an area they're uncertain or hesitant at first, since a lot of office and maintenance workers can be distant and arrogant.

Location is far from the strip, but the gated community is very pretty. It's super quiet, neighbors keep to themselves, they have a relatively big dog park area, compared to my old complex area, and the units are incredibly maintained and clean. Even the semi refurbished units are tons better than other apartments I've seen that claim to be refurbished but aren't as modern looking. I believe these prices are worth whatever unit you choose to move in, in this complex, and you'll be content.

kourtney

Please believe the reviews of the people who actually live here not the ones of people just moving in🙄 I will be updated my complaint after we move out later this year due to possibly retaliation from the complex, but do yourself a favor and just look somewhere else. Once you are here for over a month you will see why I say read the reviews of the people ACTUALLY living here.

We have officially moved out and I can confidently say this is the worst apartment we have ever lived in.

Cons:
-The pool is ALWAYS closed. I was able to swim twice while living there a whole year. And while open it’s dirty.
-The office never answers the phone and most of them aren’t trained well enough to know what’s going on.
-The mail box was broken? No communication we just couldn’t get our mail for almost 2 months.
-We lived in a non renovated unit and don’t even waste your time. The dishwasher doesn’t clean so you basically don’t have one. The washer and dryer are SO old and so loud. It leaked under the kitchen sink no matter how often we “got it fixed” from maintenance.
-The complex is dirty, always trash.
-On Nellis and it’s SO LOUD, sirens and people screaming all night.
-The gym is falling apart. The machines are so old and worn.
-When we first moved in we were charged TWICE for rent. I had to cancel with my bank because I didn’t have the fund for 2 rent payments. I got charged for not paying rent and they “so kindly” took off the late payment fee. I’ve never ever been late on rent for 8 years I’ve been in apartments.
-The gate is basically always open for anyone to come in. It’s only closed at night and even then people wait at the gate for someone behind them to put the code in.
-There is constant police activity in the apartments across the street and overall feels very unsafe.

Pros
High ceilings on top floors.
The unit itself is a decent size.
There’s a bomb taco place near the 7-11 that is walking distance (though unsafe to get there).

Nicole G.

This was the smoothest application process ever! Lucy was so kind and welcoming💞 She really made this big decision that much easier by explaining everything with detail and positivity! We are excited to be moving into a place where we feel supported and know we will see a friendly face😊 Thank you Lucy!🙏🏽🥳

Dorothy S.

My Leasing Consultant, Luzely was very helpful from beginning to end. It was very fast and easy experience. Luzely walked me through every step of my experience. As an Assistant Store Manager, I received the best customer service.

Joanna D.

My experience was amazing especially because Luzely was very helpful and she helped my mother and I a lot something I never seen before in others. The whole community very clean I like the dog park and the activity’s they do here for the children. The whole team is very friendly and helpful. If my mother ever has questions or doubts she run straight to Luzely and she always helping out. Great service and felt very comfortable our first visit.

Ashleigh M.

I just want to start off with saying how AMAZING Luzely in the leasing office was/is with us. She went above and beyond to make sure all our questions were answered, all our concerns were addressed, and makes every interaction with her very pleasant. That’s very hard to find in people working with the public anymore. She is very kind and took her time with us to make sure we were well taken care of. 10 out of 10.